Once you place an order, you should receive an email with all your order details, including your order number. If you can’t find it or didn’t receive one, please email us at info@dearpersonco.store, and we’ll have the order confirmation email resent to you!

To apply a discount code or e-gift card code:

• Proceed to checkout and enter your code in the 'Discount code or gift card' field.
• Click 'Apply' to see your new total before finalizing your order.
• Only one discount code can be used per order.
• Discount codes may only be used once.
• Discount codes may not apply to certain products.
• Discount codes do not apply to pre-order.
• Multiple e-gift cards may be used per order.

If you’re having trouble entering your discount or e-gift card code, please try clearing the cache on your web browser or trying on a different device.

All e-gift cards and co-branded collabs are final sale and excluded from discounts or promotions.

Our products are unisex with different collections have different fits, so be sure to check out the Size Chart on the product pages. 

We recommend checking Product Measurements & Image for more information on the size of the product itself and how to measure.

Wash and care instructions can be found on each product page under the "Wash & Care" drop downs. In general, we recommend to machine wash with cold water and like colors before hanging the item to dry or tumble drying on a low heat setting; do not iron.

Unfortunately, we can not do price adjustments for items purchased before a promotion or sale.

FAQs didn't answer your questions?

You can reach out to our customer support team by heading over to our Contact Us page and filling out the form. Our team will be in touch with next steps!. 

We do not have a customer support phone number at this time. 

Please note that due to a recent increase in volume our responses are taking longer than we would like.

Waiting for a response? Please note that sending additional follow up emails before we've had a chance to reply will delay our response further.

We appreciate your patience and understanding!

Our standard shipping time within the contiguous United States is 1-3 business days for processing & handling + 4-12 days for shipping & delivery, largely depending on where in the world your shipping address is located.

For international orders or orders shipped to Alaska, Hawaii, or US territories, expect a shipping time of 10-18 days.

Shipping fees, if applicable, will be calculated and displayed at checkout. 

Orders shipped outside the United States are subject to taxes & duties that are calculated at checkout and paid for by the customer.

Please note that delivery times may vary depending on your location and the time of year. 

Please note: weather-related delays may occur. DearPersonCo is not responsible for delayed shipments as a result of weather delays.

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page. 

If you are ordering from outside of the United States your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges. 

Please go to our Track Your Order page on our website and input your tracking number you received in an email from us or enter your 6-digit order number + email/phone number to see the latest shipping updates with your order.

Packages may be routed through regional hubs before reaching the final destination. This can look like backtracking on tracking updates, but it is a normal part of the shipping network. You can view the latest tracking updates through the link provided in your shipping confirmation.

Please note: weather-related delays may occur. DearPersonCo is not responsible for delayed shipments as a result of weather delays.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please head over to our Contact Us  page and fill out the form. Our team will be in touch with next steps!

Lost Packages

At DearPersonCo, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please head over to our Contact Us page and fill out the form. Our team will be in touch with next steps!

Packages are considered lost in transit once there have been no tracking updates for 7 or more days.

Please note: weather-related delays may occur. DearPersonCo is not responsible for delayed shipments as a result of weather delays.

Damaged Packages

We understand the disappointment of receiving a damaged package. In such instances, please please head over to our Contact Us page and fill out the form within 5 days of receiving the order and include photos of the damaged items and package. Our team will be in touch!

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund to store credit via an e-gift card.

We are sorry to hear you haven't received an item in your order! Please head over to our Contact Us  page within 14 days of delivery and fill out the form. 

Include a photo of the front and back of the package and any items received along with the name of the missing item(s). Please double-check your shipment confirmation email as your other item(s) may be shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Our team will get back to you on next steps!

We currently only offer exchanges on items that are on sale (usually most products), as we heavily discount our products to offer customers a chance to purchase pieces that would normally be expensive for a much more affordable price.

Our standard shipping time within the contiguous United States is 1-3 business days for processing & handling + 4-12 days for shipping & delivery, largely depending on where in the world your shipping address is located.

For international orders or orders shipped to Alaska, Hawaii, or US territories, expect a shipping time of 10-18 days.

Shipping fees, if applicable, will be calculated and displayed at checkout. 

Orders shipped outside the United States are subject to taxes & duties that are calculated at checkout and paid for by the customer.

Please note that delivery times may vary depending on your location and the time of year. 

Please note: weather-related delays may occur. DearPersonCo is not responsible for delayed shipments as a result of weather delays.

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page. 

If you are ordering from outside of the United States your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges. 

Please go to our Track Your Order page on our website and input your tracking number you received in an email from us or enter your 6-digit order number + email/phone number to see the latest shipping updates with your order.

Packages may be routed through regional hubs before reaching the final destination. This can look like backtracking on tracking updates, but it is a normal part of the shipping network. You can view the latest tracking updates through the link provided in your shipping confirmation.

Please note: weather-related delays may occur. DearPersonCo is not responsible for delayed shipments as a result of weather delays.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please head over to our Contact Us  page and fill out the form. Our team will be in touch with next steps!

Lost Packages

At DearPersonCo, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please head over to our Contact Us page and fill out the form. Our team will be in touch with next steps!

Packages are considered lost in transit once there have been no tracking updates for 7 or more days.

Please note: weather-related delays may occur. DearPersonCo is not responsible for delayed shipments as a result of weather delays.

Damaged Packages

We understand the disappointment of receiving a damaged package. In such instances, please please head over to our Contact Us page and fill out the form within 5 days of receiving the order and include photos of the damaged items and package. Our team will be in touch!

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund to store credit via an e-gift card.

We are sorry to hear you haven't received an item in your order! Please head over to our Contact Us  page within 14 days of delivery and fill out the form. 

Include a photo of the front and back of the package and any items received along with the name of the missing item(s). Please double-check your shipment confirmation email as your other item(s) may be shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Our team will get back to you on next steps!

We strive to fulfill orders as quickly as possible. As a result, if your order has already been fulfilled, items cannot be cancelled and edits cannot be made once the order has been placed. 

Most items/orders are processed within 24 business hours of purchase and shipped within 1-3 business days to ensure speedy delivery. Depending on how long it’s been since you placed your order, we may not be able to change or cancel it. In that case, you’re welcome to submit an exchange or return once your item arrives.

Once an order is processed and fulfilled, we are unable to make changes to the order, including the shipping address or contact information. 

You are welcome to try to contact the shipping carrier - they may be able to update your address prior to delivery. Please note, re-routing fees may apply on a case-by-case basis.

If your package is returned to sender or delivered to the wrong location, head over to our Contact Us page and fill out the form. Our team will be in touch with potential options to assist you!

Your order may have been canceled automatically due to a number of reasons, including product quantities not being available at time of fulfillment, or because it did not make it through our automated screening system. Some common reasons for this can be incorrect CVV/Zip Code, a mismatch of card details, or something else.

Rest assured, your money has been refunded back to your account and you should see those funds within 3-5 business days.

We apologize for any inconvenience and we invite you to place a new order.

Once your order is placed, we are unable to change your payment method. We apologize for any inconvenience!

The DearPersonCo ambassador program is a hand-selected group of individuals that are not only looking to showcase their style, but also spread positivity through our brand.

To apply to be an ambassador, you must be 18 years of age or older and excited to represent our brand in a positive way on your social media!

Network & Earn

As a DearPersonCo Ambassador, you'll earn extra income while connecting with a community of like-minded individuals. Plus, enjoy VIP invitations to exclusive DearPersonCo events and experiences.

Apply: Complete your application and you will receive an email response within 48 hours of applying

Get Your Gear: Once approved, we'll send you a special discount and your own custom link

Show Off: Integrate Comfrt into your everyday wear and promote the lifestyle on your social media to start earning money (IG, TikTok, etc.)

Ready to get started? Join Now